Fast storm damage response across Salisbury — emergency make-safe, full repairs, and the documented assessment your insurer needs. We handle the roof and help you handle the claim.
After storm damage in Salisbury, call for a 24/7 emergency make-safe, then a full assessment documenting the damage and its cause for your insurer. We repair lifted ridges, stripped tiles and failed lead, and photograph everything to support your claim. Call 0172 223 9611.
Storm damage repair happens in two phases. First is the emergency make-safe: stopping water getting in, securing loose or hanging materials, and preventing further damage to the property. We respond 24/7 for this, because a roof left open after a storm causes far more damage overnight than the storm itself did. Second is the permanent repair, done once the weather has passed and the full extent is clear.
Running alongside both is the insurance claim, and this is where a good roofer earns their keep. Insurers need evidence: what was damaged, how, and that it was storm-related rather than pre-existing wear. We photograph the damage thoroughly at the make-safe stage and again in daylight, provide a written assessment of the cause, and itemise the repair so your claim is properly documented from the start. That documentation is often the difference between a claim paid in full and one queried or reduced.
This page is distinct from a general emergency call-out: it's about the specific journey of a storm claim, from the first tarpaulin to the settled repair. If you're mid-storm with water coming in right now, call us and we'll make safe first — the paperwork follows.
Salisbury's storm risk is shaped by its landscape. The city sits in a basin where five river valleys meet, ringed by the exposed chalk downland of Salisbury Plain and the surrounding high ground. Properties on the elevated fringes — the Bishopdown ridge, the higher parts of Laverstock, and homes towards the downland edge — catch the full force of the south-westerly gales that drive most of the region's storm damage, funnelling wind that lifts ridge tiles and peels back exposed slopes.
The damage patterns follow the housing stock. On the post-war concrete-tile estates, storms find the roofs already weakened by nail sickness and take whole runs of tiles at once; a gale that a sound roof would shrug off can strip a Bemerton Heath or Bishopdown slope that was already on the edge. On the older terraces around Fisherton and Milford, high winds lift ridge and hip tiles bedded in tired mortar and tear at the lead flashings and valleys.
The valley-floor properties face a different storm threat: water. When intense rain follows wind, the low-lying streets near the Avon, Nadder and the water meadows in Harnham and Britford see gutters and valleys overwhelmed, and any existing weakness in the covering lets water straight in. After a major storm we prioritise these areas for make-safe, because a compromised roof over a valley-floor property can take on a great deal of water very quickly.
There is also a seasonal rhythm to storm work in Salisbury. The heaviest damage clusters around the autumn and winter Atlantic systems that track across the South West, when saturated timbers, full gutters and already-loosened tiles combine with high winds. We keep emergency capacity through these months precisely because a single big system can generate a run of call-outs across the exposed estates and the older terraces at once, and getting to each property quickly to make safe is what limits the eventual repair bill for every one of them.
Emergency response and repair, with insurance documentation:
Where damage is covered by insurance, we document the claim thoroughly and can liaise with your insurer. Emergency make-safe is available 24/7 across Salisbury.
The Association of British Insurers defines storm conditions for claims purposes as involving gusts of around 55mph or more; documenting wind speed and the nature of the damage supports a valid storm claim.
— Association of British Insurers (ABI)
Storm damage right now? Call for a 24/7 emergency make-safe across Salisbury.
📞 Call 0172 223 9611An emergency is water getting in now — a storm-stripped slope, a fallen branch through the roof, or a leak coming through a ceiling. The priority is making safe, then repairing properly.
When it is not the answer: If it's a slow, occasional drip in dry weather, it's a repair to book — not a same-day emergency — and booking normally keeps the cost down. Read the full guide.
Phone us and describe what's happening — we prioritise active water ingress.
We attend fast, sheet or tarpaulin the roof, and stop water getting in — the make-safe is the first job.
Once it's safe, we assess the full damage and what a permanent repair needs.
You get a written quote for the permanent repair, and we document damage for any insurance claim.
We carry out the lasting fix and hand over the guarantee.
| Job | Typical duration |
|---|---|
| Emergency make-safe / tarpaulin | Same day, often within hours |
| Temporary weatherproofing | Same day |
| Permanent repair (after make-safe) | Scheduled promptly |
| Insurance documentation | Provided within 24–48 hours |
We make safe in almost any conditions; the permanent repair is scheduled for a safe weather window.
Make-safe works from ladders or a tower; the permanent repair may need scaffold. Scaffold is specified for: the permanent repair where it involves a valley, stack or larger area - always itemised in your written quote, never a hidden extra, and we arrange it.
Salisbury's dense Victorian terraces off Fisherton and Milford mean rear-access scaffold and permit-controlled pavement space, while the post-war Bemerton Heath and Bishopdown estates give easier access but ageing concrete-tile roofs. Pavement scaffold and skip permits go through Wiltshire Council; allow a few working days on streets like Fisherton Street, Milford Street where space is tight.
| Job | Typical range | Notes |
|---|---|---|
| Emergency make-safe / tarpaulin | £150–£350 | Same-day, stops water |
| Temporary weatherproofing | £180–£450 | Holds until repair |
| Storm tile replacement | £180–£600 | Once safe to access |
| Permanent repair | From £250 | Quoted after make-safe |
| Insurance documentation | — | Provided for your claim |
Worked example: A same-day storm make-safe and tarpaulin on a house in Salisbury: around £250, with the permanent repair quoted separately.
Emergency make-safe is charged on completion; the permanent repair is quoted in writing and can be staged.
Covering SP1, SP2 and surrounding postcodes.
The permanent repair carries our written workmanship guarantee; the make-safe is a temporary measure to stop the damage.
If a fault appears in covered work, we come back and put it right. No quibbling, no re-charge.
We work fast to stop the water first; expect sheeting on the roof until the permanent repair is done. You do not need to stay home for external work - we just need power and access agreed in advance.
Storms are exactly when you need us — we make safe in the wet and return to repair properly once it's safe to do so. Salisbury sits where five rivers meet, so valley-floor humidity accelerates moss and slows drying, while higher ground catches wind-driven rain.
"A gale took half the ridge off our Bishopdown roof overnight. They tarped it within the hour, then did the full repair and gave us everything the insurer needed. Claim paid in full."
"Lost tiles and had water coming in during that big storm. They made safe fast and photographed the lot for the insurance. Made a stressful situation manageable."
"Our Fisherton terrace lost lead flashing and a chimney pot in the wind. Quick make-safe, proper repair, and a clear written assessment for the claim. Couldn't fault them."
The hours immediately after storm damage matter, both for safety and for your insurance claim. The first priority is to stay safe: keep clear of any hanging or fallen materials, don't attempt to climb up in poor weather, and move valuables away from any water coming in. From the ground, take photographs of anything you can see — displaced tiles, debris, water ingress — because this early evidence strengthens a claim.
The second step is to limit further damage. That usually means a professional make-safe: sheeting over the exposed area, securing loose materials and stopping water getting in. Doing this promptly isn't just sensible, it's often a condition of your insurance policy, which typically requires you to take reasonable steps to prevent further loss. We respond 24/7 across Salisbury for exactly this.
The third step is to notify your insurer and arrange a proper assessment. We provide a written report documenting the damage and its storm-related cause, photographed in daylight, which is what your insurer needs to process the claim. From there we quote the permanent repair, itemised so the claim is clear. Handling these three steps in order — stay safe, make safe, document and claim — is what turns a frightening night into a managed repair.
Stay safe and keep clear of fallen materials, photograph what you can from the ground, then call for a professional make-safe to stop further water getting in. We respond 24/7. Notify your insurer and we'll provide the documented assessment they need.
Yes. We photograph the damage thoroughly, provide a written assessment of the cause suitable for insurers, and itemise the repair so your claim is properly documented. Good documentation is often the difference between a claim paid in full and one reduced.
We aim to make safe within the hour, 24/7. Stopping water getting in immediately prevents far more damage than waiting, particularly on the valley-floor properties that can take on water quickly.
The elevated fringes — the Bishopdown ridge, higher Laverstock and homes towards the downland edge — catch the strongest south-westerly gales. Valley-floor areas near the rivers face the greatest risk from intense rain overwhelming gutters and valleys.
Insurers generally treat damage from gusts of around 55mph or more as storm-related. We document wind conditions and the nature of the damage to support a valid claim, distinguishing storm damage from pre-existing wear.
That depends on your policy and whether the damage is storm-related rather than pre-existing wear. Thorough documentation of the cause helps. We assess honestly and won't attribute old wear to a storm, which protects your claim from being queried.
A make-safe stops immediate damage but isn't permanent. Once the weather passes and the full extent is clear, we carry out the proper repair. We quote this after assessment so it can be included in your claim.
Yes. Storms commonly dislodge ridge and hip tiles, chimney pots and lead flashings. We repair all of these, re-bedding in flexible mortar and renewing lead in correct Code 5 as needed.
No — make the roof safe first. Most policies actually require you to take reasonable steps to prevent further damage, and water getting in overnight causes far more loss than the original storm. We make safe promptly and document everything so your claim is fully supported afterwards.
24/7 emergency make-safe, full repairs, and the documented assessment your insurer needs. Covering Salisbury and all surrounding areas.
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